Your guests
Who stays with you matters most — openness to automation swings hardest on age and digital habits.
Your front office
This decides whether the answer is full rollout, a hybrid desk, or holding back for now.
Your plan
Design principles for your guests
Where to start
Test it on your own guests
The plan above uses the 69-guest study. Run this 4-question check on a handful of your own guests, then compare to the benchmark to confirm it holds for your property.
1. An automated check-in would let me complete arrival more quickly.
2. I would find an automated check-in easy to use.
3. If it were available, I would choose it over the front desk.
4. I'd feel reassured knowing a staff member is there if I need one.
This is an indicative planning tool built on one exploratory survey (n=69, convenience sample skewed toward younger leisure guests; older and business segments are small). Differences by age and digital habit are real in this sample but not generalisable proof. Treat the output as a structured starting point for a property-level pilot, not a guarantee of guest behaviour.